Shipping policy

📦 Soul Sent — Shipping Policy

Last updated: [Nov 17, 2025]

At Soul Sent, we aim to provide a smooth and reliable shopping experience. Please review our shipping guidelines below.

📮 Processing Times

All orders are processed within 1–3 business days after payment is confirmed.
Processing times may be slightly longer during holidays or high-volume periods.

You will receive a confirmation email once your order has been shipped.

🚚 Shipping Times

Shipping times vary depending on your location. Estimated delivery windows:

United States & Puerto Rico

7–15 business days

International Orders

10–20 business days

These are estimates only. Actual delivery times may vary based on carrier delays, customs clearance, or unforeseen circumstances.

🌎 Shipping Methods

We partner with trusted global carriers and logistics providers to deliver your order safely and efficiently. Standard shipping includes tracking information for most locations.

💲 Shipping Costs

Shipping fees are calculated at checkout based on your location and order details.
We occasionally offer free shipping promotions—be sure to check our store announcements.

📦 Order Tracking

Once your order ships, you will receive an email with your tracking number and a link to monitor your package every step of the way.

❗ Incorrect Address Policy

Please ensure your shipping address is correct before placing your order.
If an address error occurs:

  • Contact us within 24 hours at soulsent.store@gmail.com

  • We will attempt to update it before the order is shipped

  • If the package is returned due to an incorrect address, the customer is responsible for reshipment fees

📌 Lost, Delayed, or Stolen Packages

Soul Sent is not responsible for:

  • Packages marked as delivered by the carrier

  • Delays caused by customs or carriers

  • Incorrect shipping addresses entered by the customer

If you experience an issue, please contact your local postal carrier with your tracking number.
We will do our best to assist you from our side.

🌐 Customs, Duties & Import Fees (International Orders)

Any customs or import fees are the responsibility of the customer.
Soul Sent does not cover these charges.

❓ Need Help?

Our team is here to assist you.
For any questions about your order, please contact us at:

📧 soulsent.store@gmail.com
We typically respond within 24–48 hours.