Refund policy

💰 Soul Sent — Refund Policy

Last updated: [Nov 17, 2025]

At Soul Sent, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund guidelines below.

📝 Eligibility for Refunds

We offer refunds on eligible items within 14 days of delivery if:

  • The item arrived damaged or defective

  • You received the wrong item

  • The item is unused, in original condition, and in original packaging

To begin a refund request, contact us at:
📧 support@soulsent.net

⛔ Non-Refundable Items

We do not offer refunds for:

  • Personalized or custom items

  • Earrings (for hygiene reasons)

  • Items purchased at a discount or clearance

  • Items returned without authorization

💵 Refund Process

Once your return is received and inspected, you will be notified of approval or rejection.
If approved:

  • Refunds are returned to your original payment method

  • Processing times may take 5–10 business days depending on your bank

Shipping fees are non-refundable.

⚠ Order Cancellation

Orders can be cancelled within 12 hours of purchase.
After this window, we cannot cancel an order as it may already be processing.

↩ Soul Sent — Return Policy

Last updated: [Insert Today’s Date]

We accept returns for eligible items within 14 days of delivery.

To start a return, contact us at:
📧 support@soulsent.net
Returns sent back without approval will not be accepted.

📬 Return Address

To protect our customers and prevent misrouted returns:

Please contact us at support@soulsent.net to receive the correct return address before sending back your item.

(Perfect for dropshipping or privacy.)

📦 Return Requirements

To qualify for a return:

  • Item must be unused

  • Item must be in original packaging

  • Item must show no signs of wear

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.