About Us
About Us — Soul Sent
Choosing the perfect gift isn’t always easy — especially when it’s for someone who means everything to you.
That’s why we created Soul Sent.
Soul Sent is a thoughtful gift shop designed for people who find themselves stuck, unsure, or indecisive about what to give their significant other, parents, siblings, military partner, or loved ones. We understand the pressure of wanting something meaningful — something that actually shows how much you care — without spending hours searching or second-guessing.
Our mission is simple:
To make meaningful gifting effortless.
Why We Exist
Everyone has felt the stress of trying to find a gift that feels “just right.”
Something personal.
Something beautiful.
Something that makes them smile.
At Soul Sent, we curate gifts that carry emotion and intention — items that speak from the heart. Whether it’s for a birthday, anniversary, deployment, homecoming, or “just because,” we help you send a message your loved one will remember.
What Makes SoulSent Different
Gifts With Meaning
Every item we offer is chosen because it symbolizes love, connection, and appreciation — not just another random product.
Perfect for Any Relationship
From romantic partners to siblings, parents, and military couples separated by distance, our gifts help bridge the emotional gap.
Made for the Indecisive
Not sure what to get?
We make the choice simple with curated collections and personalized options designed to fit any moment.
A Stress-Free Shopping Experience
Easy navigation, fast shipping, and gift-ready items mean you can shop confidently and quickly.
Our Promise to You
We don’t just sell products — we help you create memories. Every gift from Soul Sent is selected to make someone feel seen, loved, and appreciated.
Whether you’re celebrating a milestone, supporting someone from afar, or simply wanting to brighten someone's day, Soul Sent is here to help you find the perfect piece of heartfelt meaning.
Welcome to Soul Sent —
Where every gift tells a story.
Soul Sent — Refund Policy
Last updated: [Nov 17, 2025]
At Soul Sent, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund guidelines below.
Eligibility for Refunds
We offer refunds on eligible items within 14 days of delivery if:
-
The item arrived damaged or defective
-
You received the wrong item
-
The item is unused, in original condition, and in original packaging
To begin a refund request, contact us at:
📧 support@soulsent.net
Non-Refundable Items
We do not offer refunds for:
-
Personalized or custom items
-
Earrings (for hygiene reasons)
-
Items purchased at a discount or clearance
-
Items returned without authorization
Refund Process
Once your return is received and inspected, you will be notified of approval or rejection.
If approved:
-
Refunds are returned to your original payment method
-
Processing times may take 5–10 business days depending on your bank
Shipping fees are non-refundable.
⚠ Order Cancellation
Orders can be cancelled within 12 hours of purchase.
After this window, we cannot cancel an order as it may already be processing.
↩ Soul Sent — Return Policy
Last updated: [Insert Today’s Date]
We accept returns for eligible items within 14 days of delivery.
To start a return, contact us at:
📧 support@soulsent.net
Returns sent back without approval will not be accepted.
Return Address
To protect our customers and prevent misrouted returns:
Please contact us at support@soulsent.net to receive the correct return address before sending back your item.
(Perfect for dropshipping or privacy.)
Return Requirements
To qualify for a return:
-
Item must be unused
-
Item must be in original packaging
-
Item must show no signs of wear
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Soul Sent — Shipping Policy
Last updated: [Nov 17, 2025]
At Soul Sent, we aim to provide a smooth and reliable shopping experience. Please review our shipping guidelines below.
Processing Times
All orders are processed within 1–3 business days after payment is confirmed.
Processing times may be slightly longer during holidays or high-volume periods.
You will receive a confirmation email once your order has been shipped.
Shipping Times
Shipping times vary depending on your location. Estimated delivery windows:
United States & Puerto Rico
7–15 business days
International Orders
10–20 business days
These are estimates only. Actual delivery times may vary based on carrier delays, customs clearance, or unforeseen circumstances.
Shipping Methods
We partner with trusted global carriers and logistics providers to deliver your order safely and efficiently. Standard shipping includes tracking information for most locations.
Shipping Costs
Shipping fees are calculated at checkout based on your location and order details.
We occasionally offer free shipping promotions—be sure to check our store announcements.
Order Tracking
Once your order ships, you will receive an email with your tracking number and a link to monitor your package every step of the way.
Incorrect Address Policy
Please ensure your shipping address is correct before placing your order.
If an address error occurs:
-
We will attempt to update it before the order is shipped
-
If the package is returned due to an incorrect address, the customer is responsible for reshipment fees
Lost, Delayed, or Stolen Packages
Soul Sent is not responsible for:
-
Packages marked as delivered by the carrier
-
Delays caused by customs or carriers
-
Incorrect shipping addresses entered by the customer
If you experience an issue, please contact your local postal carrier with your tracking number.
We will do our best to assist you from our side.
Customs, Duties & Import Fees (International Orders)
Any customs or import fees are the responsibility of the customer.
Soul Sent does not cover these charges.
❓ Need Help?
Our team is here to assist you.
For any questions about your order, please contact us at:
📧 soulsent.store@gmail.com
We typically respond within 24–48 hours.
Soul Sent — Privacy Policy
Last updated: [Nov 17, 2025]
This Privacy Policy describes how Soul Sent collects, uses, and protects your personal information when you visit or make a purchase from our store.
Information We Collect
We may collect:
-
Name, email, phone number
-
Billing and shipping address
-
Payment information (processed securely by third-party processors)
-
Device information (IP address, browser type, cookies)
-
Order history and customer service interactions
How We Use Your Information
We use this data to:
-
Process and fulfill orders
-
Communicate order updates
-
Provide customer support
-
Prevent fraud
-
Improve store performance
We never sell or trade your personal information.
Payment Security
All payments are processed through secure, trusted third-party services (Shopify Payments, PayPal, etc.).
Soul Sent never stores your full payment information.
Cookies
We use cookies to:
-
Improve website performance
-
Personalize your experience
-
Track analytics
-
Support advertising features
You may disable cookies in your browser settings.
Soul Sent — Terms of Service
Last updated: [Nov 17, 2025]
By accessing our website and making a purchase, you agree to the following terms:
Website Use
You may not:
-
Use our site for illegal purposes
-
Harass or abuse other users
-
Interfere with site functionality
-
Copy, resell, or exploit any part of our content
Products & Availability
We reserve the right to:
-
Limit product quantities
-
Change pricing at any time
-
Cancel orders that violate our policies
Billing Accuracy
You agree to provide accurate billing and shipping details.
Orders with incorrect information may be cancelled.
⚠ Liability
Soul Sent is not responsible for:
-
Delays caused by carriers
-
Import duties or taxes
-
Lost or stolen packages
-
Errors due to incorrect addresses
❗ Prohibited Uses
You may not use our site for:
-
Fraud
-
Spamming
-
Malware distribution
-
Interfering with the store platform
Contact Information — Soul Sent
We’re here to help! If you have questions about your order, products, shipping, or anything else, feel free to reach out.
📧 Email Support
For customer support or order inquiries:
support@soulsent.net
For business or partnership inquiries:
soulsent.store@gmail.com
🕒 Customer Service Hours
Monday – Sunday: 9 AM – 5 PM (EST)
(We still respond within AS SOON AS POSSIBLE!)